Privacy policy

Who

Helsinki Online is made by Albedo Delight Oy (Business ID 3641382-7), PL 999, 42011 YRITYSLOKERO, Finland, which is responsible for your data. Contact: pietari@albedo.fi

Playing online

Our game server is in Helsinki (Hetzner, Finland, EU). While you play online it receives your IP address, your player name and look, where you are in the game, and what you say in chat. On Steam the game checks with Steam that you own it, which gives the server your Steam ID.

Chat messages can be checked automatically for abuse. Reports from other players and the messages they point to are kept so we can act on them.

Accounts and purchases

If you create an account, we store your email address, login and progress. If you buy something, our reseller (named at checkout, for example Stripe or Paddle) handles the payment as the seller of record. We receive your name, email, country and what you bought, never your card details. The reseller has its own privacy policy.

Bug reports and playtest data

Bug reports, only when you press Send: your text, the name or Discord you optionally type, a screenshot, the game log, PC specs, FPS and where you are in the game.

Playtest data, only if you choose "Yes, share": FPS and performance stats, PC specs and the game log, sent when you quit or after a crash.

The game log is technical: settings, errors and what happened in the game. Your Windows username is removed from it before sending. Both come with a random playtest ID, not your name or Steam account. They go to a private Discord channel that only I read; Discord may store them outside the EU.

Other services the game uses

The in-game map search uses OpenStreetMap, live buses and trams come from HSL, and older playtest versions connected through Photon multiplayer servers, which see your IP address.

Why

To run the game and your account (contract), to keep players safe and stop cheating (legitimate interest), to handle payments and bookkeeping (legal obligation), and to fix bugs from reports and playtest data (consent). Nothing is sold or used for ads.

How long

Account data is kept while you have an account and deleted within 30 days of you asking us to delete it. Purchase records are kept for 6 years, as Finnish bookkeeping law requires. Bug reports and playtest data are deleted when no longer needed, at the latest 12 months after they were sent. Server logs are kept for at most 30 days.

Your rights

You can see, correct, download or delete your data, and turn playtest data off at any time in the game. Email me with your account email or playtest ID (shown in the Report a bug window). You can also complain to the Finnish Data Protection Ombudsman (tietosuoja.fi).